FAQ


 

What kind of doctor is Dr. Neff?

Dr. Neff is an optometrist.

 

Do I need to make an appointment?

Vision exams, medical exams, corneal refractive therapy services or consultations with Dr. Neff do require an appointment.  Fitting of glasses, repairs, the pick-up of glasses and contacts and other services completed by our optical staff do not require appointments.  We will work in medical emergencies on the same day during normal office hours.  If an emergencies occurs when we are closed, please go to the nearest emergency room or urgent care.  Running out of contacts with an expired prescription is not considered a medical emergency so please plan according.  Early morning, late afternoon and Monday evening appointments are our most popular.  Monday evenings often book two months in advance so do not delay calling if you need a late appointment.

 

What if I have an urgent eye problem?

Please call our office if you are experiencing: Flashes or floaters, have something in your eye, scratched your eye, have dry/itchy eyes, matted or swollen eyes.  We will work medical emergencies in the same day.  If it is an immediate emergency, please call 911!  If an emergencies occurs when we are closed, please go to the nearest emergency room or urgent care or call 911.  Running out of contacts with an expired prescription is not considered a medical emergency. 

 

Are you accepting new patients?

Yes.

 

What insurance do you accept?

Vision Plans we accept:

VSP-Vision Service Plan (we are not in-network with VSP Elements)

Community Eyecare

AlwaysCare Vision

Medical Insurance we accept:

Medicare

United Health Care

Blue Cross Blue Shield (we are not in-network with all plans i.e. SC BlueChoice, SC Blue Essentials, SC Blue Option or SC MyChoice, Healthy Connections, EPOs)

Aetna (we are not in-network but some Medicare Advantage plans pay the same in or out of network)

Humana

Cigna (we are not considered in-network with all plans)

SC Medicaid (we are not in-network with SC Medicaid MCO's)

We are not able be a contracted Tricare Network Provider due to being too far from a military facility but we are a Tricare Participating Provider and are proud to submit claims to Tricare for our active military and veterans.

If the Medical Insurance you carry contracts with a vision plan, it is best to call your insurance to find out what the name of the vision plan is.  Be aware that they may rebrand a common vision insurance with which we are contracted to a name of which we are unfamiliar.

Please call your insurance to make sure we are a contracted provider with them. Insurance is constantly changing with the institution of the Affordable Care Act! 

We are NOT IN-NETWORK or contracted with... EyeMed, Davis Vision, Spectera, United Healthcare Vision, Optum Vision, Superior Vision, VSP Elements, Avesis, Aetna, Care Improvement Plus, Absolute Total Care, SC Medicaid Managed Care Options (MCOs), SC BlueChoice, SC Blue Essentials, SC Blue Option, SC MyChoice, VSP Elements, BCBS EPOs, and many new plans developed as a result of ObamaCare which require individual contracts.  We may still show up as in-network on their provider lists due to several reasons including failure to update their lists and being in-network with their medical plan but not their vision plan.


 

OFFICE HOURS


Monday        12:00 PM - 7:00 PM

Tuesday         9:00 AM - 5:00 PM (Closed for Lunch 1:00 PM - 2:00 PM)

Wednesday   9:00 AM - 5:00 PM (Closed for Lunch 1:00 PM - 2:00 PM)

Thursday       9:00 AM - 5:00 PM (Closed for Lunch 1:00 PM - 2:00 PM)

Friday           Closed

Saturday       Closed

Sunday          Closed

 

Please know that our office doors are closed during lunch hours.