We all like to think of ourselves as being punctual, don’t we? I’ve noticed there are three kinds of people who consider themselves “on time”:
1. the person who arrives at 2:00 for a 2:00 appointment,
2. the person who arrives at 1:50 for a 2:00 appointment, and
3. the person who arrives at 2:05 for a 2:00 appointment.
Which one are you?
The truth is, we have likely been all three of those people at some time in our lives. It’s hard not to be when outside influences come into play. Our lives get busy, we run a little late, and sometimes we just forget things but one very important thing to remember when it comes to your eye appointment: early is always best!
Dr. Neff designed our appointments schedule at In Focus Eyecare so that she may spend up to thirty minutes of one-on-one time with each patient not to mention their time spent with staff. We try our best to give every patient amazing care and our full attention during the time they are here. Before you go back to see Dr. Neff at 2:00, the Patient Services Coordinator (that would be me) needs to make sure all of your personal information is correct, HIPAA and other consents are signed, insurance information is up to date and authorized, and of course make sure we have the correct details on the reason for your visit. If this information is rushed or inaccurate, it could affect things such as the type of procedures done during your exam or billing (who likes surprises when it comes to money?!). When a patient is late getting back to Dr. Neff, there is a possibility that Dr. Neff may need to rush or you may forget to ask a rather important question. These delays have the opportunity to snowball and it could make for a hectic and frustrating day, especially for the other patients waiting for their time with Dr. Neff. Eye emergencies causing delays from time to time are unavoidable for a doctor but they typically aren’t the cause for Dr. Neff running late. Keep in mind that running late doesn’t count as exercise (in my best Dr. Neff voice).
We recognize that your time is as valuable as ours. We want to start your appointment promptly and get you out in an appropriate amount of time. Plan to be one of those awesome patients who arrives a few minutes early, it can make you the “apple of our eye”. After all, you don’t want to make a “spectacle” of yourself.
Enjoy your day,